Refund Policy
We would rather you try before you buy – that is what the 14-day trial is for. If you bought anyway and it does not fit, Studystack refunds paid licenses within 30 days of purchase.
1. The guarantee
You may request a full refund of a license bought through this site within 30 days of the purchase date, for any reason. Renewals of the update period are covered by the same rule, counted from the renewal date. Free applications have nothing to refund.
2. How to ask
E-mail hi@studystackapps.com from the address you used at checkout and include the order number from your receipt. That is all we need; you do not have to explain, though feedback helps us. We confirm within two business days.
3. How the money comes back
The refund goes to the original payment method through our payment processor. Card refunds usually show up within 5–10 business days depending on your bank; PayPal refunds are immediate. We refund the full amount including sales tax; currency-conversion differences charged by your bank are outside our control.
4. After the refund
The license key is deactivated and the application returns to trial mode or stops working, depending on the app. Files and documents you created are not touched. You may buy a new license later at the then-current price.
5. What is not covered
- Requests later than 30 days after purchase, except where the law of your state requires otherwise.
- Licenses bought from resellers or bundles – ask the seller; their terms apply.
- Keys that were shared or activated on more devices than the license allows.
- Repeated buy-and-refund cycles of the same product, which we treat as an extended trial and may decline.
6. Defective software
Independently of the 30 days: if an application does not work as described on this site and we cannot fix it within a reasonable time, you get a refund under the 90-day warranty in our Terms of Use and EULA.
See also the Privacy Policy.